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Policies

Rustic and Log Furniture: Embracing Nature's Story

At Real Rustic Furniture, each of our pieces is crafted from genuine wood, where we celebrate the natural imperfections like cracks, twists, and knots. These are not flaws but unique characteristics that tell a story. Whether using solid slabs, logs, or reclaimed wood with nail holes and saw marks, these details pay tribute to the history embedded in the materials. Wood, much like its environment, changes with humidity—it expands, contracts, and sometimes cracks. Though we kiln-dry our slabs to minimize movement, some shifts might still happen, even in epoxy fillers. No worries—we can fill these or highlight them with stain, depending on your preference. With proper care, your furniture will last, adding warmth and character to your home for years to come.

Our handcrafted rustic and log furniture offers a unique experience—no two pieces are the same, just like siblings, not identical twins. Made from natural materials such as barn or reclaimed wood, each piece boasts its own charm, complete with natural blemishes, nail holes, and aged textures. Weathered over decades, these elements create a story, making each item one-of-a-kind. Expect variations in color, shape, and finish—an inherent beauty of these materials. Given the tricks of lighting on screens, you might uncover delightful surprises when your furniture arrives!

Production times vary by product, with availability estimates provided. Each item undergoes a thorough quality inspection. If any piece doesn’t meet our standards, it's returned for craftsmanship adjustments and re-inspected. Quality is paramount, so we can't promise exact delivery dates. Backordered items have separate timelines, visible at Checkout. For lead time on these items, check before completing your order. Keep in mind our Cancellation policies may apply once an order is placed.

CANCELLATION POLICY

Prior to Manufacturing Commencement:

If you cancel before production starts, a fee of 5% of the total invoice will be applied to cover labor and transaction costs.

Once Production Has Begun:

If you decide to cancel after manufacturing has commenced, there will be a 10% fee due to wasted materials and labor expenses.

Upon Completion of Manufacturing:

Canceling after your order is completed incurs a 25% fee.

Once the Order Has Been Dispatched:

Should you wish to cancel after shipment, a 25% fee will be applied. Shipping fees are non-refundable, and the customer must cover the cost for items to be returned. Return shipping costs will be subtracted from the refund.

Upon Receipt of Order in Satisfactory Condition:

A 25% cancellation fee applies if you receive your order and choose to return it in good condition. Shipping fees remain non-refundable, and the customer is responsible for the return shipping costs, deducted from the refund.

When returned goods arrive at our warehouse, they undergo a thorough inspection. Refunds are processed within 10 business days after inspection, using the payment method initially employed. If your credit card has been canceled, a corporate check refund will be provided.

These guidelines are also applicable to orders deemed "abandoned" when we have been unable to contact the customer for a period of three weeks or more.

RETURN POLICY

Goods may be returned within 10 business days following receipt. They must be returned to Real Rustic Furniture in their original condition. Utilizing the initial packaging is highly recommended to facilitate this process.

Real Rustic Furniture does not offer reimbursement for packaging required to return an item. Customers should determine when it is suitable to discard the packaging.

A 25% fee is applied to returned orders, barring those with manufacturing defects, notable shipping damage, or incorrect items shipped. Shipping fees are non-refundable, and customers bear the cost of return shipping, which will be deducted from the refund.

Real Rustic Furniture proudly uses genuine wood for all cabinets, furniture, and mantels. Many items are crafted from real logs and solid wood slabs, embracing natural features like cracks, twists, and color variations, which are not classified as defects. Natural wood will show knots and cracking. For some products, such as tables, cracks may be filled with clear resin unless instructed otherwise. Most items remain unfilled to retain their unique character.

Our reclaimed wood may display nail holes, board cupping, old pegs, repairs, saw marks, water stains, worm holes, bug traces, sunspots, and dents. These are intentional characteristics, viewed as character rather than imperfections, enhancing the authentic appearance and historical craftsmanship.

Metal elements in our furniture might display welding marks or inherent imperfections but are not considered defects due to the handcrafted nature.

NON-REFUNDABLE ITEMS:

Returns cannot be accepted for:

  • Rustic bedding or textiles that have been opened or used.
  • Items that are stained or damaged.
  • Clearance furniture or decor, as these are sold "as-is" without warranty.
  • Custom or specially made-to-order items.
  • Log or rustic furniture that is not in brand-new condition.
  • Items returned without original or equivalent packaging.
  • Items returned due to delays beyond our control, such as those caused by weather.
  • Items missing a Return Merchandise Authorization (RMA) number.

RMA numbers are issued by the Real Rustic Furniture Customer Service Team upon request for processing returns.

Upon arrival at our warehouse, returned items are inspected. Refunds are issued within 10 business days post-inspection, using the original payment method. If the credit card used has been cancelled, a corporate check will be issued for the refund.

Payment Methods & Sales Tax

Payment

Your order will be fully charged at checkout. This ensures card data is encrypted for security, keeping us PCI compliant. If you're ordering custom-made furniture, contact us to arrange a 50% upfront payment, with the remaining 50% before shipment. Otherwise, the system will charge your card in full. Backordered bedding and decor items require full payment to reserve and ship them as soon as they're in stock.

Accepted Payment Methods:

  • Money Order
  • Personal Check
  • Certified Check
  • Debit/Credit Card
    • Visa
    • Discover
    • MasterCard
    • American Express

Sales Tax

In compliance with a 2018 law, we charge sales tax at the current local rate for orders shipped to specific states.

Lead Time Policy

Lead times vary based on the product. The availability listed is an estimate of when production will be completed. After production, each item undergoes a thorough quality check. If it doesn't pass, it's sent back for adjustments, then re-inspected. Once approved, the item moves to our Crating and Shipping facility, which may take up to 15 business days before the shipping company picks it up for delivery. Due to our dedication to quality and unforeseen circumstances, we cannot promise specific delivery dates.

Backordered items have different timelines and don't follow the listed lead time. You'll receive a notification about backordered items in the Shopping Cart and at Checkout. For an estimated lead time on these items, please check before completing your purchase. Be aware that once an order is placed, it may be subject to fees outlined in our Cancellation policies.

Property Damage Policy

Damage by Delivery Company

Any damage to customer property caused by the delivery company is their responsibility. This may include interior issues like scuffed floors or walls, carpet damage, or exterior problems such as yard, fence, or structural damage. Customers must file claims directly with the delivery company. While Real Rustic Furniture cannot file these claims, we can assist in initiating the process if needed.

Damage by Product Materials

Real Rustic Furniture is not responsible for damage caused by the materials of the product, such as natural oils seeping from the wood or mold growth due to improper placement or lack of airflow from missing leveling hardware.

Warranty Information

At Real Rustic Furniture, we are committed to the quality of our craftsmanship. We offer a one-year warranty to the original buyer, covering repairs or replacements for defects in materials or workmanship. If you notice any issues within the first year, contact us, and we'll arrange an inspection if necessary. While we prefer to repair, we'll replace items with similar style and quality if that's not feasible. We cover reasonable labor costs and ensure replacements are shipped in the same manner to the original location. Please note, this warranty only applies to purchases made directly from us and is intended for typical household use, excluding commercial wear.

To maintain your furniture and warranty, follow a few care guidelines. Avoid using harsh cleaners and abrasives. Although we don't cover damage from pets, accidents, or normal wear, here's a tip: Maintain indoor humidity at 40-45% to help prevent cracking or warping, and keep furniture away from heat sources and direct sunlight to avoid discoloration. With proper care, your furniture can last beautifully for years, and if any issues arise in the first year, we've got you covered!

This warranty provides specific legal rights, which may vary by state. Aside from other rights, the remedies in this warranty outline Real Rustic Furniture's responsibilities. Any disputes will be governed by Michigan law.

Warranty Limitations

Real Rustic Furniture is not liable for consequential or incidental damages, or for any loss or damage beyond the furniture itself resulting from a defect. Some states do not allow these limitations, so they may not apply to you.

We disclaim any implied warranties of merchantability or fitness for a specific purpose. Some states do not allow exclusions on how long an implied warranty lasts, so these may not apply to you.

  • You are responsible for basic maintenance, like tightening loose screws or bolts.
  • If identical materials aren’t available, we may use substitutes of equal or greater value.
  • The warranty excludes furniture subjected to abuse, misuse, improper humidity, or unsanitary conditions.
  • It does not cover furniture used commercially, such as in hotels or nursing homes.
  • Over time, heirloom furniture may develop minor checks and imperfections, which are not defects.
  • Dining chairs may experience minor movement over time; this is normal and not a defect.
  • Unfinished furniture and pieces with "Liquid Glass" epoxy finish are not covered under this warranty.